F.A.Q

How long does shipping take?

All domestic orders are shipped via USPS Priority Mail (1-3 business days once processed).You will receive an email with your tracking number when your order has shipped. If your order status says pending, no action is needed. International orders are sent using various services and this will be denoted on your order shipping confirmation with how to track.

I only received part of my order?

This is normal. If you ordered multiple, different items, you will receive each of them separately. If you ordered multiple of the same item, they will ship together.

International Taxes & Customs Fees

If you've placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.

We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers may be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer.

Where will my order ship from?

All orders are shipped from Ohio, USA. 

Can I cancel my order?

You may cancel an order for a full refund as long as your order has not shipped. To cancel your order, please email:  Sales@purbolics.com

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay & Google Pay.

My credit or debit card is not working

If your credit or debit card is not working, please verify that the following is correct:

• Credit or debit card number
• Expiration date
• CVV/card security code
• Cardholder name
• Billing address
• Sufficient funds or credit available

My order/item was damaged in transit.

If your order/item is damaged during shipping, please send a photo of the damage, your email address used to place the order, and the order number within 48 hours of receiving it to Sales@purbolics.com

My order was returned to the sender

If your order was returned to the sender for any reason, you will receive an email from our customer service team to fix the issue once it has been delivered back to our fulfillment center.